Refunds

There is nothing to cancel

UGCABC is not a subscription. You buy a credit pack when you want one, we charge you once, and the credits land in your workspace. Nothing renews, no card is kept on file for future charges, and there is no plan to cancel or downgrade.

7-day money-back guarantee

If your first purchase on an account doesn't do what you needed, email info@ugcabc.com within 7 days of the charge and we'll refund it in full, no questions asked. The guarantee covers the first paid purchase on an account; later purchases are handled case by case, and we'd rather hear from you than not.

Your statutory right of withdrawal

Consumers in the EU and the UK have a 14-day right to withdraw from a distance purchase. Credits are digital content delivered as soon as your payment settles, and every Buy button says so: by buying, you ask for immediate delivery and accept that the withdrawal right ends once the credits are delivered. The 7-day guarantee above is ours, sits on top of the law, and is what most people actually want.

How credits work

• Credits do not expire. They stay in your workspace until you spend them, however long that takes.
• Credits from every purchase add together. Buying a second pack tops up the same balance rather than replacing it.
• Essential and Premium credits are separate pools and are not interchangeable. You always see what an action costs, in which pool, before you confirm it.
• If a render fails on our side — a video-engine error, an S3 outage, anything not caused by bad input from you — the credits are returned to your balance automatically. You never pay for a failed render.
• Individual credits aren't refunded for cash once spent on a successful render.

Refunds on a purchase

Refunds are issued back to the card used for the original payment, through the payment provider that processed it. Once we approve one it usually appears on your statement within 5–10 business days, depending on your bank. Where a purchase is refunded, any credits it granted that you haven't spent are removed from your balance.

Chargebacks

Please email us before disputing a charge with your bank. Almost every case is a simple billing misunderstanding we can resolve directly, and a filed chargeback usually results in your account being suspended pending the dispute.

How to reach us

For anything refund- or billing-related, email info@ugcabc.com. A real person reads every message and typically replies within one to two business days.