Stuck? Let's get you unstuck.
Most questions have quick answers below. If yours doesn't, a real person reads every message we get — typical reply time is one to two business days.
Monday–Friday · we're a small team, so weekends are best-effort.
Start here.
Billing & credits
Refund questions, plan changes, credit balance not what you expected, or a failed render that wasn't refunded automatically.
Email billingRender failed or stuck
A render errored, is stuck at the same step for more than 15 minutes, or the output looks wrong for the input you gave. Include the project ID in your message.
Report a render issueAccount & sign-in
Can't sign in, email verification not arriving, workspace didn't provision, or you need to change the email on your account.
Email account helpSomething else
General product questions, feature requests, or something that doesn't fit the categories above. We read every message.
Contact usFrequently asked.
Do I need to hire a creator or actor?
No — that's the whole point. UGCABC replaces the creator fee, the casting, the shoot and the edit with a ~60-second wizard. Your cost per video drops from hundreds of dollars to a few credits, and you can generate as many variants as you want.
Can I use my own product?
Yes. Paste a product URL or upload a photo — we cut the background automatically and composite the exact item you sell into the avatar's hands. Putting your specific product on screen is the whole reason UGCABC exists.
Are the avatars real people?
Every avatar in our library was captured from a real performer in a studio session, with perpetual usage rights signed. We then animate them with AI for lip-sync and product compositing — a real person, an AI-driven performance.
Can I use the videos in paid ads?
Yes. Every credit pack includes a perpetual commercial license — Meta Ads, TikTok Ads, YouTube Ads, organic, anywhere. Where a platform asks for an AI-content disclosure, say so in its upload flow; we never hide that an ad is AI-made.
How long does a video take?
Instant Ad shows three previews in 5–10 minutes. Product Ad and Talking Head take the engine 10–20 minutes; a Cinematic clip about five. Leave the tab — we email you when it's ready.
Is there a free trial?
Yes — a free account with no credit card. Credits come in one-off packs: no subscription, nothing to cancel.
Talk to a real person.
One founding team, one shared inbox. No tier-1 script, no ticket queue you can't see into.